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Notification of changes to Regulation of Long Distance Service NEW HOPE
TELEPHONE COOPERATIVE LONG DISTANCE, INC.
Dear Customer: Effective July 31, 2001, the Federal Communications Commission (the "FCC") is requiring all telephone companies that provide interstate long distance services between points within the United States to do so without filing a tariff with the FCC. In the past, companies could file a tariff with the FCC describing the rates, terms and conditions of the interstate long distance service that they provided to their customers. Now, all companies providing interstate services will make the same information available directly to their customers without a tariff. This process, called "detariffing", is part of an overall effort by the FCC to bring competition to the telecommunications industry and benefit you, the telephone customer. The FCC is also requiring all telephone companies that provide international consumer telecommunications services to detariff those services by the end of January of 2002. New Hope Telephone Cooperative Long Distance, Inc. (the "Company") already provides your interstate long distance services and international telecommunication services (together the "Service") without a FCC tariff. For your convenience and review, this detariffing notice includes a copy of the INTERSTATE AND INTERNATIONAL LONG DISTANCE SERVICE AGREEMENT ("Agreement") that governs the Company’s provision of your Service effective July 31, 2001 and introduces the Company’s new arbitration provision. You should note that under the Agreement the Company is bound to provide you advance notice before it increases the price you pay for your Service. The specific rates, charges and other terms and conditions not set forth in the Agreement that govern the specific Service you receive from the Company are contained in the Company’s Service Descriptions and Rates Document (the "SDR Document") and are incorporated into the Agreement by reference. YOU ARE NOT REQUIRED TO TAKE ANY ACTION. YOUR CONTINUED USE OF THE COMPANY’S SERVICE CONSTITUTES YOUR ACCEPTANCE OF THE AGREEMENT. While we recommend that you keep a copy of the Agreement for your records, the Company will provide one on its website, www.nehp.net and maintain a copy in its office located at 5381 Main Drive, New Hope, AL 35760 for your review during normal Company business hours. In the future, you may also review the complete rates, terms and conditions of the Service you obtain from the Company at both locations. You should know that the rates, terms and conditions of your intrastate long distance service are still governed by tariff on file with the Alabama Public Service Commission, which has also adopted regulations that govern the manner in which the Company bills for all of its service. If you have any questions regarding this mailing and the detariffing process, kindly call the Company’s customer service representatives at 256/723-4211 or toll free 1-877-474-4211. They will be glad to assist you. Thank you for your patronage Tom Butler, Jr.
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